Shipping Policy

Thank you for shopping with meowlyco.com, operated by RIZMOS LIMITED. This page explains how we process, ship, and deliver your order, what it costs, and what to do if something goes wrong along the way. We wrote it in plain language so you can find answers fast. If anything is unclear, email us at support@meowlyco.com or visit our Contact Us page.

Shipping Summary

Business days are Monday through Friday, excluding US federal holidays.

Order Processing and Cut-Off Times

We accept orders 24 hours a day, 7 days a week. Orders placed before 5:00 PM Pacific Time on a business day (Monday through Friday) begin processing the same day. Orders placed after 5:00 PM Pacific Time, on weekends, or on US federal holidays begin processing on the next business day.

Handling takes 1-3 business days. During this time we pick, pack, and hand your order to the carrier. Once your package is in transit, delivery takes another 7-12 business days. Adding the two together, most orders arrive within 8-15 business days of the day processing starts.

A Worked Example

Here is how the timeline plays out in real life. Say you place an order on Tuesday at 8:00 PM Pacific Time. That is after our 5:00 PM cut-off, so processing starts Wednesday, the next business day.

1. Wednesday: Processing begins. Handling takes 1-3 business days, so your order ships on Thursday, Friday, or the following Monday.
2. Within 24-48 hours of dispatch: You receive a tracking number by email.
3. Transit takes 7-12 business days. If your order ships Thursday and moves in the fastest 7 business days (Friday, Monday, Tuesday, Wednesday, Thursday, Friday, Monday), the earliest delivery is the Monday of the second full week after you ordered – 8 business days after processing began. If it ships the following Monday and takes the full 12 business days, delivery lands on the Wednesday of the week after that – 15 business days after processing began.

So an order placed Tuesday evening typically arrives between that second Monday and the Wednesday of the following week – 8 to 15 business days after processing starts. Weekends and federal holidays do not count as business days, so a holiday in the middle of that stretch adds a day.

Business Days and Federal Holidays

All time frames on this page are measured in business days: Monday through Friday, excluding US federal holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Carriers do not move most packages on those days, and order processing pauses as well. If your order window includes a federal holiday, please allow one extra business day.

Where We Ship (Service Area)

We currently ship to street addresses in the 48 contiguous United States only. We cannot deliver to:

• PO Boxes
• APO/FPO military addresses
• Alaska
• Hawaii
• Puerto Rico and other US territories
• Any address outside the United States

If an order is placed with an address we cannot serve, we will contact you to correct it or cancel the order for a full refund.

Shipping Rates

The free-shipping threshold is based on your order subtotal. We do not currently offer an expedited shipping option, and we do not add sales tax at checkout.

Tracking Your Order

We email your tracking number within 24-48 hours of dispatch. Last-mile delivery is handled by USPS or UPS, and your tracking link will show which carrier has your package.

Tracking can take a day or two to show its first scan after you receive the number – that is normal. However, if your tracking has not updated for 5 or more days, please do the following:

• Check the tracking page directly on the USPS or UPS website, which sometimes shows more detail than the email link.
• Email support@meowlyco.com with your order number. We will open a trace with the carrier and follow up until your package moves again or we make it right.

If We Cannot Source Your Item

Every item on this site is ordered in for you rather than held on a shelf. That is how we keep the range wide without sitting on stock, and it is already built into the 1-3 business days of handling quoted above.

Occasionally an item cannot be sourced after you have paid. If that happens:

• We email you within 3 business days of your order to tell you plainly, at the address on your order.
• We refund the full amount you paid to your original payment method, and the refund is issued within 5-7 business days of that email.
• We do not substitute a different item, a different colour, or a different size without asking you first.
• We do not hold your money while we keep looking. If we cannot ship it, we refund it.

If only part of your order is affected, we ship what we can and refund the rest on the same timetable.

Where Your Order Ships From

Your order ships from outside the United States. meowlyco items are picked, packed, and dispatched from our fulfillment partner’s warehouses in mainland China. We say so up front because it is the reason our delivery window is 8-15 business days rather than the two or three days a domestic warehouse could promise.

Once your parcel arrives in the United States it is handed to USPS or UPS for the last mile to your door, and your tracking link shows its progress from dispatch through delivery.

You pay nothing extra on arrival. Any import duty or customs charge on your parcel is our cost, not yours – the total shown at checkout is the full amount you pay. See Customs, Duties, and Delivery Fees below.

Returns are handled separately at our returns facility in Plano, Texas. Please do not send anything back without a Return Merchandise Authorization (RMA) number – see our Refund and Returns Policy for the full process and the correct address.

Customs, Duties, and Delivery Fees

The price you see at checkout is the price you pay. Your product cost and shipping (if any) are both shown before you confirm your order, we do not add sales tax, and we do not add any charge after you order.

If a carrier or anyone else ever asks you to pay a charge to release or receive your package, do not pay it. That request did not come from us. Email support@meowlyco.com right away with your order number and we will sort it out.

If We Cannot Ship on Time (FTC Mail Order Rule)

We take our delivery window seriously. In line with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the promised window, we will notify you promptly with a revised shipping date. You may then choose to wait for the new date or cancel for a full refund. Refunds for canceled orders that have not shipped are issued promptly to your original payment method.

Lost or Stolen Packages

If tracking says your package was delivered but you cannot find it, follow these five steps:

1. Check your tracking details. Confirm the delivery address and look for notes such as “left at front porch” or “delivered to mail room.”
2. Check around the delivery location. Look at side doors, garages, mailboxes, and building offices, and ask neighbors or household members whether they accepted it.
3. Wait 48 hours. Carriers sometimes mark a package “delivered” a day or two before it actually arrives.
4. Contact the carrier (USPS or UPS) with your tracking number and ask them to confirm the exact delivery location.
5. Still missing? Email us within 7 days of the marked delivery date at support@meowlyco.com. We will investigate with the carrier and, where the carrier confirms the loss, make it right with a replacement or a refund.

Address Changes

Need to fix a typo or change your delivery address? Email support@meowlyco.com as soon as possible with your order number and the corrected address. We can update an address only before the order is dispatched. Once a package is with the carrier, we cannot reroute it. If you also want to cancel, see the cancellation window in our Refund and Returns Policy.

Questions?

We are happy to help with anything shipping related.

• Email: support@meowlyco.com – we reply within 24 business hours
• More answers: see our FAQs, Refund and Returns Policy, and Terms and Conditions