Terms and Conditions

Effective Date: August 29, 2026

Welcome to meowlyco. This website is operated by RIZMOS LIMITED, a company registered in Hong Kong (“meowlyco,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and your purchase of pet toys, treats, and everyday supplies for cats and dogs from our store.

1. Acceptance of These Terms

By browsing our site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order. We also ask you to read our Privacy Policy, Shipping Policy, and Refund and Returns Policy. Those documents form part of your agreement with us.

2. Eligibility

To place an order, you must:

  • Be at least 18 years old;
  • Be a resident of the United States; and
  • Provide a shipping address within the 48 contiguous US states.

We sell to US customers only. We do not ship internationally, and we do not ship to Alaska, Hawaii, or US territories. See our Shipping Policy for details.

3. Products and Pet-Specific Note

Our products are made for pets, mainly cats and dogs. Our customers are adult humans who buy on behalf of their pets. Please keep the following in mind:

  • Product descriptions, feeding suggestions, and sizing notes are general information only. They are not veterinary advice.
  • Every pet is different. Ask your veterinarian before introducing new treats, food, or chews, especially if your pet has allergies, health conditions, or dietary restrictions.
  • Supervise your pet with any new toy or chew. Remove and discard any toy that becomes damaged or breaks into small pieces.
  • Follow the age, size, and usage guidance printed on product packaging.

4. Accuracy of Product Information and Pricing Errors

We work to keep product descriptions, images, availability, and prices accurate and current. Even so, errors can happen. Colors may display differently on different screens, and stock levels can change quickly.

Pricing errors: If a product is listed at an obviously incorrect price due to a typographical, technical, or data-entry error, we may cancel any order placed at that price before dispatch and issue a full refund of any amount you paid. If we cancel an order for this reason, we will notify you by email at the address on your order. You may then reorder at the correct price if you wish. We will not cancel an order for a pricing error after the order has been dispatched.

5. Order Acceptance and Contract Formation

When you place an order, we send you an order confirmation email. That email is a receipt of your order, not our acceptance of it. A contract of sale is formed only when we dispatch your order and send you a shipping confirmation. Before dispatch, we may decline or cancel an order for reasons such as suspected fraud, stock unavailability, pricing errors (see Section 4), or a shipping address outside our delivery area. If we cancel your order, we will refund the full amount you paid to your original payment method.

You may cancel your own order within 24 hours of placing it, as long as it has not yet been dispatched. Email support@meowlyco.com with your order number as soon as possible.

6. Shipping Summary

We ship to addresses in the 48 contiguous states. Key points:

  • Standard shipping costs $5.99. Orders of $49 or more ship free.
  • Total delivery time is 8-15 business days: 1-3 business days of handling plus 7-12 business days in transit.
  • Orders placed by 5 PM Pacific, Monday through Friday, enter processing the same business day.

Full details, including tracking and lost-package steps, are in our Shipping Policy.

7. Returns Summary

You may return most items within 30 days of delivery if they are unused and in their original packaging. There is no restocking fee. Key points:

  • A return authorization (RMA) is required before you send anything back.
  • Opened treats and food are non-returnable for hygiene reasons, unless the item is defective.
  • If your item arrives defective, damaged, or incorrect, report it as soon as you can, ideally within 48 hours of delivery, and include photos. We will cover return shipping with a prepaid label.
  • For change-of-mind returns, you pay return shipping.
  • Refunds go to your original payment method within 5-7 business days after we inspect the return.

See our Refund and Returns Policy for the complete process.

8. Payment Terms

We accept Visa, Mastercard, American Express, and Discover, processed through Stripe. All prices are in US dollars (USD). All purchases are one-time payments; we do not offer subscriptions. We do not add sales tax at checkout. If that changes, any tax due will be shown before you confirm your order.

Your payments are processed by third-party payment providers that maintain PCI DSS compliance. Our site uses HTTPS with TLS encryption. We never store your full card numbers on our systems. You confirm that you are authorized to use the payment method you provide and that the billing information you enter is accurate.

9. User Conduct

When you use our site, you agree not to:

  • Break any applicable law or regulation;
  • Place fraudulent orders or use payment methods you are not authorized to use;
  • Interfere with the site’s operation, security, or availability;
  • Scrape, harvest, or copy site content or data without our written permission;
  • Impersonate another person or misrepresent your identity; or
  • Post content that is unlawful, abusive, or infringes anyone’s rights.

We may suspend or close accounts and cancel orders that violate this section.

10. Customer Reviews

We welcome honest reviews from real customers, and we follow the FTC’s Consumer Reviews and Testimonials Rule (2024). Our commitments:

  • We do not buy, write, or fake reviews, and we do not pay anyone to post a review that does not reflect their honest opinion.
  • We do not suppress, edit, or delete reviews just because they are negative.
  • We display genuine customer reviews whether they are positive or negative.
  • We may remove reviews only for lawful, content-neutral reasons, such as spam, hate speech, profanity, personal information, or content unrelated to our products.
  • We do not use fake indicators of social media influence, and we do not threaten reviewers to get reviews changed or removed.

By posting a review, you confirm it reflects your genuine experience, and you grant us a non-exclusive license to display it on our site.

11. Intellectual Property

The meowlyco name, logo, site design, text, graphics, and product photography are owned by RIZMOS LIMITED or used under license. You may browse and shop for personal use. You may not copy, reproduce, republish, or use our content for commercial purposes without our prior written consent. Third-party trademarks on the site belong to their respective owners.

12. DMCA Notice Procedure

We respect intellectual property rights. If you believe content on our site infringes your copyright, send a notice under the Digital Millennium Copyright Act (DMCA) to support@meowlyco.com with the subject line “DMCA Notice.” Your notice should include:

  1. Identification of the copyrighted work you claim is infringed;
  2. The URL or location of the material you claim is infringing;
  3. Your name, mailing address, email address, and phone number;
  4. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law;
  5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner; and
  6. Your physical or electronic signature.

We will review valid notices promptly and remove or disable access to infringing material where appropriate. If your content was removed and you believe the removal was a mistake, you may send a counter-notice to the same address.

13. Disclaimer of Warranties and Limitation of Liability

We provide the site and its content on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the website itself. This does not affect the remedies described in our Refund and Returns Policy for defective, damaged, or incorrect items.

To the extent permitted by law, RIZMOS LIMITED will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products. To the extent permitted by law, our total liability for any claim related to an order will not exceed the amount you paid for that order.

State-law reservation: Some states do not allow the exclusion of implied warranties or the limitation of certain damages. If those laws apply to you, some or all of the exclusions and limitations above may not apply, and you may have additional rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, where RIZMOS LIMITED is registered, without regard to conflict-of-law rules. This choice of law does not remove or limit any right you have as a consumer under the mandatory laws of your state of residence in the United States, and nothing here limits the authority of the FTC or your state Attorney General.

Before filing any claim, please contact us at support@meowlyco.com. Most concerns can be resolved quickly and informally.

If we cannot resolve a dispute informally, you may bring a claim in the courts of your state of residence, including small claims court. Your rights as a consumer are not affected. Nothing in these Terms limits any non-waivable statutory rights, and nothing here limits the authority of the FTC or your state Attorney General.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms on this page and update the Effective Date. Changes apply to orders placed after the revised Terms take effect. Your continued use of the site after a change means you accept the updated Terms.

16. Severability

If any part of these Terms is found unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in full effect.

17. Contact Us

Questions about these Terms? Reach us here:

  • Registered company: RIZMOS LIMITED (Hong Kong)
  • Registered office: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
  • Director and legal representative: Nguyen Trong Doan
  • Email: support@meowlyco.com (we reply within 24 business hours)

You can also use our Contact Us page. Do not send returns to the registered office. Returns require an RMA; see our Refund and Returns Policy.