Where Your Tracking Number Comes From
Every order gets a confirmation email the moment it is placed, and a second email with a tracking number once the parcel leaves the warehouse. That second email usually arrives 24 to 48 hours after dispatch. Handling takes 1-3 business days and transit takes 7-12 business days, so the total window is 8-15 business days.
How to Track
- Open the shipping confirmation email from meowlyco and copy the tracking number.
- Paste it into the carrier's own tracking page. The email names the carrier handling your parcel.
- If you created an account at checkout, your orders and their tracking numbers are also listed under your account.
If Tracking Has Not Moved
A tracking number often shows no scans for the first few days while the parcel is consolidated for its international leg. That is normal and not a sign anything is wrong. If there has been no movement for 7 business days, or the delivery window has passed, email support@meowlyco.com with your order number and we will chase the carrier for you.
Marked Delivered but Nothing Arrived
Check the mailbox, the porch, the side gate, and with neighbours first, and give it one more business day, because carriers occasionally scan a parcel as delivered slightly before they drop it. If it still has not turned up, email us within 7 days of the delivered scan and we will open a case with the carrier.
Still Stuck?
Email support@meowlyco.com and a real person replies within 24 business hours, Monday to Friday. Include your order number and the email you used at checkout. Full details are in our Shipping Policy.